Please do not arrive more than 5 minutes early for your appointment. We may be attending to a client and therefore will not be able to answer the door.
We require your credit card information in order to schedule and confirm your appointment. Your credit card will only be charged if you fail to show for your scheduled appointment or you wish to pay for your service in advance. You must bring your credit card with you in order to pay for your session at your appointment.
If you arrive late for your appointment, we can only guarantee the remaining time of your treatment. However, arriving more than 30 minutes late without calling, forfeits your massage treatment and you will be charged for the full cost of your scheduled session.
In the event you are unable to keep your scheduled appointment, please contact me by phone or email me at least 24 hours of your scheduled appointment. If you are unable to reach us, please leave a message on my voice-mail system. If I do not hear from you within the required time frame, and you miss your appointment, you will be charged the full cost of your massage treatment. Please understand that missed appointments prevent us from scheduling other clients.
Note: We recognize that no one is perfect and there are circumstances that are beyond your control (sudden illness, family emergencies, natural disasters, etc.) in such cases exceptions may apply at our discretion.
Chi Moshi has a No-Tolerance policy for violence and inappropriate behavior. In case of violence, misconduct, sexual remarks or advances; we reserve the right to terminate your session immediately and will be charged for the full session. Legal action may also be taken if necessary.
For more information on Bodywork Etiquette-